Tags: ‘customer service’

Liveblogging SES New York: Psychology of Social Commerce

Dana Todd from Performics is up first, looking lovely with purple hair again. Time to rethink the shopping experience: Regardless of the medium, people crave participation with your brand – and each other. Shows standard shopping cart experience and says “so why do we shop like this?” Human participatory behaviors: #1 and #2 things to […] Read more

Triangle AMA Digital Marketing – Keynote with Peter Shankman

Hoping to do a little live-blogging at Triangle AMA Digital Marketing Camp today. Already met some great people and I have to say, I wish I hadn’t been up early to eat breakfast with the kids, because the spread looks delicious! A few introductions to kick things off, by Brian McDonald. Of particular note, a […] Read more